Privacy Policy - JML Heating Ltd

Last updated: 2/12/25

1. Introduction

JML Heating Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quote, book a service, or communicate with us.

This policy applies to all visitors and customers of jmlheating.uk and our associated online platforms.

2. Information We Collect

We may collect the following types of personal data:

Information you provide directly

• Name

• Email address

• Phone number

• Property address

• Details about your heating system or boiler

• Any information submitted through forms, quote requests or live chat

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages viewed and time spent on the site

• Cookies and tracking data (see Section 7)

Information from third parties

We may receive information from:

• Payment processors

• Advertising platforms (e.g., Google, Meta)

• Review platforms (e.g., Trustpilot, Google Reviews)

3. How We Use Your Information

We use your data to:

• Provide boiler installation, servicing and heating services

• Respond to enquiries and provide quotes

• Process bookings and payments

• Improve website performance and user experience

• Send service reminders or important updates

• Deliver marketing communications (only with your consent)

• Comply with legal or regulatory obligations

We only use your information where we have a lawful basis to do so.

4. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties, including:

• Engineers and subcontractors working on your installation

• Payment processors

• Website hosting and analytics providers

• Marketing and advertising platforms

• Legal or regulatory authorities (if required)

All third parties are required to keep your data secure and use it only for the purpose we specify.

5. Data Storage & Security

We take data protection seriously and use industry‑standard measures to safeguard your information, including:

• Encrypted website connection (SSL)

• Secure data storage

• Restricted access to personal information

• Regular security reviews

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data

• Object to certain types of processing

• Withdraw consent for marketing at any time

• Request a copy of your data

To exercise any of these rights, contact us at: info@jmlheating.uk

7. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve site functionality

• Analyse traffic and user behaviour

• Personalise content and ads

• Measure marketing performance

You can manage or disable cookies through your browser settings.

8. Marketing Communications

We may send you updates, offers or service reminders if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Links to External Websites

Our website may contain links to third‑party sites. We are not responsible for the privacy practices or content of these websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

JML Heating Ltd Email: info@jmlheating.uk Website: www.jmlheating.uk