Terms & Conditions - JML Heating Ltd

Last updated: 24/4/26

1. Introduction

These Terms & Conditions (“Terms”) govern all services provided by JML Heating Ltd (“we”, “us”, “our”). By using our website, requesting a quote, booking a service, or entering into a service plan or installation agreement, you agree to these Terms.

If you do not agree with any part of these Terms, please refrain from using our services.

2. Services We Provide

JML Heating Ltd provides:

• Boiler installation

• Boiler servicing and repairs

• Heating system maintenance

• Service plans

• General heating work

All services are subject to engineer/materials availability and scheduling.

3. Quotes & Pricing

• All quotes are valid for 30 days unless stated otherwise.

• Prices may change if additional work is required due to unforeseen issues.

• We will always inform you before carrying out additional chargeable work.

• Prices include labour and materials unless stated otherwise.

4. Booking & Cancellations

Customer cancellations

• Cancellations made more than 24 hours before the appointment are free of charge.

• Cancellations made within 24 hours may incur a call‑out or cancellation fee.

Engineer cancellations

If we need to reschedule due to engineer availability, safety concerns, or supply issues, we will notify you as soon as possible.

5. Access to Your Property

You agree to:

• Provide safe and reasonable access to the work area

• Ensure someone aged 18+ is present during the appointment

• Remove any obstacles that may prevent safe working

If access is not possible, a call‑out fee may apply.

6. Payments

• All work is subject to a 50% deposit to secure your installation date and full payment 24 hours prior to installation. Not including orders placed through www.jmlheating.uk

• Accepted payment methods include card, bank transfer, Klarna, Clearpay, or online invoice.

• Late payments may incur interest in line with the Late Payment of Commercial Debts Act.

7. Boiler Installation Terms

This section applies to all boiler installations carried out by JML Heating Ltd.

7.1 Surveys & suitability

• Installation requirements and pricing are determined using the information provided by the customer. Any inaccuracies may affect the final scope or cost of the work.

• If hidden issues are discovered, (e.g., pipework, flues, asbestos, electrical faults, existing system faults including but not limited to faulty motorised valves, faulty external circulating pumps, etc.) additional charges may apply.

7.2 Nationwide Next‑Day Installation

Where next‑day installation is offered, it is subject to engineer availability, successful completion of the survey process, and confirmation of all required information. Bookings must be completed before the stated daily cut‑off time. If next‑day installation cannot be fulfilled due to circumstances outside the customer’s control, we will schedule the earliest available alternative date.

7.2.1 Eligibility for Next‑Day Installation

Our next‑day installation service is available across most of the UK, subject to:

• Engineer availability in your area

• Completion of a successful remote or in‑person survey

• Confirmation of boiler suitability

• Receipt of any required documentation or photos

• Payment of any required deposit

We will confirm eligibility at the time of booking.

7.2.2 Cut‑Off Times

To qualify for next‑day installation:

• Bookings must be completed before 10:00am the day prior

• Bookings made after 10:00am will be scheduled for the next available date

Cut‑off times may vary during peak periods or bank holidays.

7.2.3 Areas Not Covered

While we aim to offer nationwide coverage, certain remote or hard‑to‑reach locations may not be eligible for next‑day installation. If this applies to your postcode, we will offer the earliest available alternative date.

7.2.4. Survey Requirements

Next‑day installation is dependent on receiving accurate information during the survey process. This may include:

• Photos of your existing boiler and flue

• Photos of pipework, gas meter, and surrounding area

• Confirmation of system type and installation location

If the information provided is incomplete or inaccurate, installation may be delayed.

7.2.5. Stock & Supplier Availability

Next‑day installation is subject to stock availability. If your chosen boiler or parts are unavailable, we will:

• Offer an alternative model, or

• Schedule the earliest possible installation date

We will always discuss options with you before confirming any changes.

7.2.6. Weather & Safety Restrictions

In rare cases, severe weather or safety concerns may prevent next‑day installation, particularly for:

• External flues

• Roof access

• Outdoor pipework

If this occurs, we will reschedule at the earliest safe opportunity.

7.2.7. Engineer Arrival Window

For next‑day installations, engineers typically arrive between:

8:00am – 12:00pm

You will receive confirmation of your time window prior to the visit.

7.2.8. What Happens if We Cannot Install Next Day

If we are unable to complete the installation next day due to reasons outside our control, we will:

• Prioritise your installation for the next available slot

• Keep you updated throughout

If the delay is caused by inaccurate information provided by the customer, additional charges may apply.

We aim to install on the agreed date, but delays may occur due to supplier issues or unforeseen circumstances.

7.3 Warranty

• Boilers come with a manufacturer warranty, typically 1–10 years depending on the model.

• Warranty validity requires:

  • Annual servicing

  • Correct system maintenance

  • No unauthorised repairs

7.4 Aftercare

We provide post‑installation support for issues directly related to our workmanship. Issues caused by the system, sludge, or unrelated faults are chargeable.

8. Service Plan Terms

8.1. Eligibility

• The Service Plan is available for all domestic boilers, whether installed by JML Heating or another installer.

• The Service Plan is available for all boilers, regardless of manufacturer warranty status.

• Boilers still under manufacturer warranty remain subject to the manufacturer’s terms.

8.2. What the Plan Includes

• One full annual boiler service every 12 months. Your first full boiler service will be carried out within 12 months of your plan start date.

• The service is provided at a discounted rate in exchange for monthly subscription payments.

• Service reminders will be sent when your annual service is due.

• General advice and support regarding boiler performance and maintenance.

8.3. What the Plan Does Not Include

• Boiler breakdown repairs.

• Emergency callouts.

• Parts, labour, or repairs outside of the annual service.

• System components not directly related to the boiler (radiators, pipework, controls, etc.).

• Repairs or issues that fall under the manufacturer’s warranty.

• Work on boilers deemed unsafe or beyond economical repair.

8.4. Breakdown Assistance During Manufacturer Warranty

• If your boiler develops a fault while still under manufacturer warranty, you must contact the manufacturer directly to arrange a warranty repair.

• JML Heating will provide the correct manufacturer warranty contact details upon request.

• You can request these details using the contact information provided in your confirmation email.

• JML Heating is not responsible for manufacturer response times, decisions, or warranty outcomes.

8.5. Payments

• Payments are taken monthly by subscription.

• The plan must be active and payments up to date for the annual service to be carried out.

• Missed or failed payments may result in suspension or cancellation of the plan.

• If the plan is cancelled before the annual service is completed, no refunds will be issued for previous payments.

8.6. Cancellation

• You may cancel the plan at any time.

• If you cancel after receiving your annual service, the remaining balance for the year becomes payable.

• JML Heating reserves the right to cancel the plan if the boiler is unsafe, inaccessible, or unsuitable for servicing.

8.7. Service Scheduling

• Your first full boiler service will be carried out within 12 months of your plan’s start date.

• Services are booked based on engineer availability.

• You are responsible for arranging your service when notified it is due.

• Missed appointments may incur a rebooking fee.

8.8. Changes to the Plan

• JML Heating may update pricing, terms, or plan details.

• Any changes will be communicated in advance.

8.9. Liability

• JML Heating is not liable for:

  • Manufacturer warranty decisions

  • Delays caused by manufacturers

  • Damage caused by misuse, neglect, or third‑party work

  • Pre‑existing faults or unsafe installations

• The plan does not replace or extend your manufacturer warranty.

9. Customer Responsibilities

You agree to:

• Provide accurate information

• Maintain your heating system in a reasonable condition

• Report faults promptly

• Follow safety advice given by our engineers

Failure to do so may void warranties or service plan cover.

10. Liability

We are not liable for:

• Pre‑existing faults

• Damage caused by poor system condition

• Losses due to heating downtime

• Indirect or consequential losses

Our liability is limited to the value of the service provided, except where prohibited by law.

11. Materials & Parts

• All materials remain our property until paid for in full.

• Replacement parts may be new, refurbished, or manufacturer‑approved equivalents.

12. Guarantees

• Workmanship is guaranteed for 12 months unless stated otherwise.

• Guarantees do not cover issues caused by misuse, neglect, or unrelated system faults.

13. Website Use

By using our website, you agree not to:

• Copy or misuse content

• Attempt to breach security

• Use the site for unlawful purposes

We may update website content at any time.

14. Changes to These Terms

We may update these Terms periodically. The latest version will always be available on our website.

15. Contact Us

For questions about these Terms, please contact:

JML Heating Ltd Email: info@jmlheating.uk Website: www.jmlheating.uk