Question 1

What happens after I’ve purchased my boiler online?

Accepted Answer

Once you place your order online, most in-stock boilers can be fitted as quickly as the next day. Our team will contact you to confirm a convenient installation time and ensure everything is ready for a smooth, hassle-free fit.

Question 2

Do your installations include warranties?

Accepted Answer

Yes. Every new installation comes with up to 10 years manufacturer’s parts warranty plus our own one-year labour guarantee for added protection.

Question 3

Can you service systems you didn’t originally install?

Accepted Answer

Absolutely. Our engineers are trained on all major brands and models, so we can troubleshoot, repair, or upgrade any existing system.

Question 4

Do your prices include VAT?

Accepted Answer

Yes, all of our prices are inclusive of VAT.

Question 5

How much does a new boiler cost?

Accepted Answer

Our boilers start from £1,649 including free fitting. The final price depends on the boiler type, size, and your home’s heating needs.

Question 6

Do you offer finance or payment plans?

Accepted Answer

Yes, we provide flexible payment options to help spread the cost of your new boiler.

Question 7

What type of boiler do I need for my home?

Accepted Answer

It depends on your property size, number of bathrooms, and amount of radiators. If you need help choosing the right combi, system, or regular boiler, we can guide you.

Question 8

How long does a boiler installation take?

Accepted Answer

Most boiler fittings are completed within 4–6 hours. More complex jobs may take longer, but we’ll always let you know in advance.

Question 9

Do you remove my old boiler?

Accepted Answer

Yes. We safely disconnect and remove your old boiler as part of the installation at no extra cost.

Question 10

Are your engineers Gas Safe registered?

Accepted Answer

Absolutely. Every engineer we send is fully qualified and Gas Safe registered for your safety and peace of mind.

Question 11

Do you offer boiler servicing and maintenance?

Accepted Answer

Yes, we provide annual servicing and optional service plans to keep your boiler running efficiently.

Question 12

What brands of boilers do you install?

Accepted Answer

We install leading brands known for reliability and efficiency, including Worcester Bosch, Vaillant, Ideal, and more.

Question 13

Will a new boiler help reduce my energy bills?

Accepted Answer

Yes. Modern boilers are far more efficient and can significantly lower your heating costs.

Question 14

Do you install smart thermostats?

Accepted Answer

Yes, we can fit smart thermostats like Hive or Nest during your boiler installation.

Question 15

What areas do you cover?

Accepted Answer

We cover a wide service area from London to Liverpool, including surrounding towns and regions.

Question 16

Do I need to be home during the installation?

Accepted Answer

Yes, someone over 18 must be present to give access and approve the final handover.

Question 17

Can you replace my boiler in the same location?

Accepted Answer

In most cases, yes. If a relocation is needed, we’ll advise you during your virtual survey.

Question 18

What warranty comes with my new boiler?

Accepted Answer

All boilers come with a manufacturer warranty, typically ranging from 5 to 12 years depending on the model.

Question 19

Do you install boilers in flats and apartments?

Accepted Answer

Yes, we install boilers in all property types, including flats, maisonettes, and rental properties.

Question 20

Can you upgrade my heating system at the same time?

Accepted Answer

Yes, we can upgrade radiators, pipework, and controls during your installation if required.

Question 21

What should I do if my boiler breaks down?

Accepted Answer

If your boiler stops working, contact us and we’ll arrange a repair or replacement as quickly as possible.

Question 22

Do you offer emergency boiler installation?

Accepted Answer

Yes, we provide rapid response and next-day fitting for urgent boiler replacements.

Question 23

How do I get a quote for a new boiler?

Accepted Answer

You can get an instant online quote by answering a few quick questions about your home and heating system.

Question 24

Can you install a boiler without visiting my home?

Accepted Answer

Yes. Most installations can be quoted online using simple questions about your current system. A home visit is only needed for unusual setups.

Question 25

Do you offer landlord safety certificates?

Accepted Answer

Yes, we provide Gas Safety Certificates (CP12) for landlords, including annual boiler checks and servicing.

Question 26

What is the difference between a combi, system, and regular boiler?

Accepted Answer

A combi provides instant hot water, a system boiler uses a cylinder, and a regular boiler works with older heating setups.

Question 27

Will my water pressure improve with a new boiler?

Accepted Answer

In many cases, yes. Modern combi boilers can improve flow rates, especially if your current boiler is outdated.

Question 28

Do you install boilers in rental properties?

Accepted Answer

Yes, we work with landlords, letting agents, and property managers to install and maintain boilers in rented homes.

Question 29

Can you move my boiler to a different room?

Accepted Answer

Yes, we can relocate your boiler if needed. We’ll explain any extra work involved, such as pipe rerouting or flue changes.

Question 30

How often should a boiler be serviced?

Accepted Answer

Your boiler should be serviced once a year to keep it safe, efficient, and under warranty.

Question 31

What signs show I need a new boiler?

Accepted Answer

Common signs include rising energy bills, frequent breakdowns, strange noises, or your boiler being over 10–15 years old.

Question 32

Do you offer warranties on installation work?

Accepted Answer

Yes, all our installations come with workmanship guarantees in addition to the manufacturer warranty.

Question 33

Can a new boiler reduce carbon emissions?

Accepted Answer

Yes. Modern A-rated boilers are far more efficient and can significantly reduce your home’s carbon footprint.

Question 34

Do you install boilers in commercial properties?

Accepted Answer

We currently only install and replace boilers for homeowners and landlords in residential properties.

Question 35

What should I do to prepare for my boiler installation?

Accepted Answer

Clear the area around your boiler and ensure easy access. Our engineers handle everything else.

Question 36

Will my heating be off during installation?

Accepted Answer

Yes, your heating and hot water will be off during the fitting, but we aim to complete the job the same day.

Question 37

Do you offer emergency boiler repairs?

Accepted Answer

Yes, we provide fast response for breakdowns and can arrange repairs or replacement depending on the issue.

Question 38

How long will my new boiler last?

Accepted Answer

A modern boiler typically lasts 10–15 years with regular servicing and proper maintenance.

Ideal System 24kw

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Ideal System 24kw

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